Customers now have the option to pay their bill over the phone with our automated phone payment system! It's as easy as calling 1-844-233-6147 & following the prompts. We are happy to finally be able to provide this free service for our customers!
FOR IMMEDIATE RELEASE: (Bristol, CT), October 12, 2018 –
Per state regulations, the purpose of this press release is to notify the public that recent samples from raw, untreated water at one of our wells tested positive for E coli bacteria.
Water to the City is supplied by our surface water system and also five (5) wells located on Barlow, Mix and Mechanic Streets. Water from the Mix and Mechanic Street wellfields only supplies the area located East of Route 229 and South of Maple Avenue. All other properties in the City are supplied by our surface water sources.
To ensure the quality of our water meets or exceeds federal and state regulations, the Bristol Water Department tests on a regular basis both the raw (pretreated) water and the treated drinking water we supply to our customers. Samples of raw untreated water collected on Tuesday October 9, 2018 from one of our wells at the Mix Street wellfield (Well #3) tested positive for Coliform and Escherichia coli (E. coli) bacteria. All water from our wells is treated and disinfected with chlorine before entering the distribution system, in order to eliminate bacteria. As a result of the presence of E. coli in our raw water, on Thursday, October 11, 2018 we collected additional samples of the treated water from the distribution systems and test results found NO Coliform or E. Coli bacteria in your drinking water. Your drinking water is safe to drink.
It is important for the public to know that prior to the water being treated, the Water Department also tests the raw water in our five (5) water supply wells for bacteria on a monthly basis” said Mayor Ellen Zoppo-Sassu. “When E. coli bacteria are detected in the Raw, untreated water, we are required by Federal regulation to notify the public.”
“The Water Department has taken Well #3 out of service and it will remain out of service until we determine and correct the cause of the bacteria, stated Board of Water Commissioners Chairwomen Elizabeth Phelan. “We have reviewed this situation with the Health Director of the Bristol/Burlington Health District and the Department of Public Health Water Supply Section and they are in agreement with our action plan.”
It should be noted that ALL water from our wells is treated and disinfected with chlorine before entering the distribution system in order to eliminate these bacteria. The treated water has been tested and no Coliform bacteria of any type have been detected in your drinking water. Again, your drinking water is safe to drink and this bacteria was found only in raw water PRIOR TO TREATMENT.
“This was never an emergency situation and there is nothing that you need to do”, according to Superintendent Robert Longo. The drinking water we delivered to you was always safe. Please refer to the attached CT Department of Public Health form. If you have any questions, please call the Bristol Water Department at 860-582-7431.
119 Riverside Avenue * P.O. Box 58 * Bristol, CT 06011-0058 * (860) 582-7431 * Fax (860) 585-1287
This web page has been developed by the Bristol Water Department to give our customers a clearer understanding of who we are and what we do. Hopefully, it will answer questions you may have about us.
As you proceed through the site, if you do not find what you are looking for, please let us know so that we may make the proper additions or deletions accordingly.
As we have in the past and will continue to do so in the future, service to our customers is our paramount objective.
I hope you will be enlightened by the information on the following pages.
Explore the many pages of our site, which are in constant change. Here you can learn about our services, water quality, how to understand your bill, our education programs and much, much more!
|Warning - Suspected Imposters|
|Pharmaceuticals in Drinking Water|