In an effort to reach more of our customers with important notices, we will be moving from print notifications to electronic media including our website, Facebook, Twitter & email notification. Please click on the links above to follow our social media pages or click the link below to sign up for e-mail notifications.

Please share with your Family and Friends.


Customers now have the option to pay their bill over the phone with our automated phone payment system! It's as easy as calling 1-844-233-6147 & following the prompts. We are happy to finally be able to provide this free service for our customers!


The Bristol Water Department would like to send a Huge Congratulations to Cassidy Yates who received a $5,000 scholarship today at the American Water Works Association Annual Conference!

Cassidy, a Bristol native, took a tour of our Water Treatment Plant in 6th grade. Upon graduating high school, Cassidy reached out to Superintendent Robert Longo asking if she could shadow one of our employees to get a better understanding of the water industry before going to college. Cassidy spent a day with Assistant Superintendent Dan Bolduc at the plant and Dan covered some of the day to day responsibilities of a water treatment operator along with the many different employment opportunities in the Water Industry.

Assistant Superintendent Bolduc later introduced Cassidy to a colleague who was looking for an intern in the water industry. Cassidy interned with Aquarion Water Company in Western Connecticut while also perusing a degree in Engineering at the University of New Hampshire.

Today in Denver Colorado, Cassidy was recognized by Mueller Water Products and awarded their prestigious “Mueller Continuing Education Scholarship”.

We were happy to watch Cassidy walk across the stage to receive her award during the Water Industry Luncheon attended by over 1,000 water professionals from around the world.

Congratulations again Cassidy Yates for your achievement and representing Bristol!!!






This web page has been developed by the Bristol Water Department to give our customers a clearer understanding of who we are and what we do. Hopefully, it will answer questions you may have about us.


As you proceed through the site, if you do not find what you are looking for, please let us know so that we may make the proper additions or deletions accordingly.

As we have in the past and will continue to do so in the future, service to our customers is our paramount objective.

I hope you will be enlightened by the information on the following pages.

Robert Longo

Please Explore

Explore the many pages of our site, which are in constant change. Here you can learn about our services, water quality, how to understand your bill, our education programs and much, much more!




Protect Your Pipes From Freezing

Telephone Scam

Warning - Suspected Imposters


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