***Hydrant Flushing Update***

We hope that all of our customers are doing their best to manage through the Covid-19 pandemic. After months of separating our work force to make sure we maintained healthy staff to supply water to the City, our workforce has returned to full staffing on May 26th. Appropriate PPE and social distancing is in place and will remain for months to come.

As always, our main focus is to make sure we provide our customers with the highest quality of water at all times. In early March, we suspended our fire hydrant flushing program since we did not want to impact residents any more than they already have been by the pandemic.

We flush hydrants throughout the City annually because over time, sediment from mineral deposits and iron water mains builds up on the bottom of the water mains. When there is a high demand from consumption or fires, this sediment can get disturbed and causes the water to become discolored. The longer this sediment is allowed to build up on the bottom of water mains, the worse the dis-colorization can be and so we flush the mains annually to help prevent possible dis-colorization.

With the State’s current Re-Opening dates, we will be starting our hydrant flushing program back up on June 15th. The first few weeks of flushing will be done at night between the hours of 10:00 PM and 7:00 AM. In July we anticipate returning to normal hours of 7:00 AM through 3:00 PM.

Notices of areas to be flushed will be posted weekly on our Facebook page, Instagram account and website. You can also sign up for email notification through our website at www.BristolWaterDept.org

Please feel free to contact our office at any time if you ever have a question on the water supplied to your home.

 Anyone who would like to receive email notification can sign up through our website or at the following link:


Last year when we advertised in the newspaper, notices stated that this year we would be moving away from notices in the paper due to timeliness, increased cost and reduced subscriptions. Unfortunately increased advertising costs in the newspaper over the past few years have made it a cost prohibited way to get our information out.

See the latest Flushing Notices Here:





The Bristol Water Department would like to send a Huge Congratulations to Cassidy Yates who received a $5,000 scholarship today at the American Water Works Association Annual Conference!

Cassidy, a Bristol native, took a tour of our Water Treatment Plant in 6th grade. Upon graduating high school, Cassidy reached out to Superintendent Robert Longo asking if she could shadow one of our employees to get a better understanding of the water industry before going to college. Cassidy spent a day with Assistant Superintendent Dan Bolduc at the plant and Dan covered some of the day to day responsibilities of a water treatment operator along with the many different employment opportunities in the Water Industry.

Assistant Superintendent Bolduc later introduced Cassidy to a colleague who was looking for an intern in the water industry. Cassidy interned with Aquarion Water Company in Western Connecticut while also perusing a degree in Engineering at the University of New Hampshire.

Today in Denver Colorado, Cassidy was recognized by Mueller Water Products and awarded their prestigious “Mueller Continuing Education Scholarship”.

We were happy to watch Cassidy walk across the stage to receive her award during the Water Industry Luncheon attended by over 1,000 water professionals from around the world.

Congratulations again Cassidy Yates for your achievement and representing Bristol!!!






This web page has been developed by the Bristol Water Department to give our customers a clearer understanding of who we are and what we do. Hopefully, it will answer questions you may have about us.


As you proceed through the site, if you do not find what you are looking for, please let us know so that we may make the proper additions or deletions accordingly.

As we have in the past and will continue to do so in the future, service to our customers is our paramount objective.

I hope you will be enlightened by the information on the following pages.

Robert Longo

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Explore the many pages of our site, which are in constant change. Here you can learn about our services, water quality, how to understand your bill, our education programs and much, much more!




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