FREQUENTLY ASKED QUESTIONS


119 Riverside Avenue (Route 72), Bristol, CT (Next door to the Carousel Museum)
Hours of Operation Office: 8:00 AM to 4:30 PM Monday through Friday (June 1st through Labor Day - Friday 8:00 AM - 1:30 PM) Drive-Up Window: 8:00 AM to 4:00 PM Monday through Friday. (June 1st through Labor Day - Friday 8:00 AM - 1:00 PM) Meter Shop: 7:00 AM to 3:00 PM Monday,Wednesday,Thursday 7:00 AM to 5:30 PM Tuesday 7:00 AM to 12:30 PM Friday
The water bill is based on the actual amount of water used during a three month billing cycle. The water meter reading we take every three months is subtracted from the previous meter reading. This gives you a consumption amount of cubic feet used. The consumption times the cubic foot charge determines your bill.

A bill is late after 30 days. The penalty charge is 1.5% on the unpaid balance with a minimum of $1.50 per service.

7.48 gallons per cubic foot.
It is very difficult to answer this questions. Everyone's water habits are different.
When you are selling your home your Attorney will need to contact our office a minimum of 3 days prior to your closing date. At that time, we will obtain a meter reading which will result in a final bill provided to your Attorney to be paid at closing.
Unlike other utilities, the water department has the right to lien your property if the bill remains unpaid. The bill stays in your name and is sent to you so you are aware of any charges. If it is the tenants responsibility to pay the bill, you should forward the bill to them in a timely manner.
As long as there is a meter in your home you will continue to receive a minimum bill even if no water is used. If you will be gone longer than three months it may be to your benefit to have the meter removed. You should contact our office if this is the case - charges do apply.
Residential customer's sewer rate is determined by their winter quarter water consumption. Therefore, if you are filling your pool, washing your car or watering your lawn between April and November your sewer rate will not be increased by this usage.

The winter quarter depends on what district you are in. The first two digits of your account number determines which district you are in. 01-are months of December, January, February, 02-January, February, March and 03-November, December, January.

Rust and mineral deposits can accumulate in a water main. The sediment normally lay dormant in the water main unless an interruption of flow disturbs the material. Typical interruptions can be caused by a fire in the area, water main breaks or department hydrant flushing.
You should contact the Bristol Water Department to see if we can determine the cause. After the situation has been corrected, you should run your cold water faucet to clear the water. You should refrain from washing clothes during this time. However, if you do have a load of laundry in your machine and this happens when the water has cleared try adding a 1/4 cup of cream of tarter with your regular laundry detergent. If you haven't dried your clothes this should help remove the discoloration.

Yes, We have an automated phone payment system. Call 1-844-233-6147 & follow the prompts.