Water Department Structure

The Bristol Water Department is managed by Superintendent

  • Robert Longo

The department responsibilities are divided into four sections:
Construction, Meter Shop, Office and Water Treatment Plant & Watershed.

Construction managed by the Assistant Superintendent -
Construction. His responsibilities include supervision of the Construction crew. The Bristol Water Department Construction Crew is responsible for maintenance of 280 miles of water main, 18,000 water service connections and 1600 public hydrants. We install, repair and replace water mains, and install service laterals throughout the service area.

Meter Shop managed by the Assistant Superintendent - Administration. His responsibility is the Meter Shop where he is in charge of installing meters and valves in both new installations and repairs, instituting the State of Connecticut's Backflow Prevention Program, and providing the Office with meter readings for its 17,000 customers to be billed quarterly.

Office managed by the Office Manager and along with her staff produce quarterly water bills for their customers. They also bill for City of Bristol Water Pollution Control customers their quarterly sewer bills.

Water Treatment Plant & Watershed is managed by the Assistant Superintendant of Water Supply & Treatment. He is in charge of a manned 24 hour a day facility that provides the City with potable drinking water and fire protection. He is also responsible for the department's five wells which produce over two million gallons per day of potable drinking water.

The Watershed area consists of approximately 5,000 acres, seven reservoirs and three well fields. The Watershed Crew along with an outside forester maintain, patrol and protect our watershed property.

Our Guarantee to You
The Bristol Water and Sewer Department promises to provide its customers with quality drinking water and fire protection.

Performance Levels
The Bristol Water and Sewer Department provides its customers with an annual Consumer Confidence Report. This report provides you with information regarding water that was supplied to you during the year.

The Bristol Water and Sewer Department serves approximately 85% of the population of Bristol with water. The water is provided by our Water Treatment Plant and five City of Bristol Water Department wells. We have 16,258 residential, 1489 commercial and 119 industrial accounts.

The 17,869 residentially metered accounts consumed 5.29 MGD in the 2003 fiscal year. This equates to 296 gallons per day per account, (estimated 2.3 persons per household account) serving approximately 41,099 people.